Marketing Operations Manager

Overview:

We are seeking a proactive and strategic Business Administrator to support the development and operationalization of a Center of Excellence (CoE) within the Marketing Department. This role is ideal for someone with a passion for process optimization, cross-functional collaboration, and strategic project delivery. You will be instrumental in driving best practices, aligning teams on performance standards, and overseeing key marketing projects to execution.

Responsibilities:

Center of Excellence (CoE) Development:

• Support the design and implementation of the Marketing CoE framework, ensuring alignment with business and brand objectives.
• Establish and document standardized processes, templates, and best practices across content, campaigns, performance marketing, brand, SEO, CRM, and analytics functions.
• Champion knowledge sharing and continuous improvement across marketing teams.
• Drive the adoption of tools and systems to improve operational efficiency and collaboration.
• Coordinate cross-functional training and onboarding programs to upskill team members and embed CoE practices.

Project Management:

• Lead and coordinate strategic marketing projects, from initiation to completion, ensuring timelines, budgets, and KPIs are met.
• Manage stakeholder communications and expectations throughout project lifecycles.
• Develop project plans, risk assessments, and performance reports for leadership visibility.
• Collaborate with internal and external partners to ensure seamless execution and delivery.

Operational Support:

• Support strategic planning and quarterly business reviews by compiling data, tracking progress, and identifying optimization areas.
• Assist in budgeting, resource planning, and performance tracking across marketing initiatives.
• Identify and address bottlenecks or inefficiencies in marketing operations.

Qualifications:

• Bachelor's degree in Marketing, Business Administration, or a related field.
• At least 6 years of experience in a business operations, marketing operations, or project management role, ideally in a Fintech or Financial services environment.
• Proven experience in building or supporting Centers of Excellence or similar capability-building programs.
• Analytical mindset with a focus on process improvement and operational excellence.
• Excellent communication and collaboration skills, with the ability to work closely with cross functional teams and external stakeholders.
• Strong analytical thinking and problem-solving abilities, with meticulous attention to detail.
• Strong project management skills and ability to use data to guide decision-making and resource allocation. Have the ability to prioritize tasks, meet deadlines.
• Hard-working self-starter able to navigate a global, matrixed, fast-paced environment while still providing attention to detail and approaching tasks conscientiously.
• Highly collaborative player who can plan (think) and execute (do).
• Fluent in English and Mandarin. Preferably have prior financial/fintech industry experience.

Job Type: Full-time

Pay: From RM5,000.00 per month

Benefits:

• Health insurance
• Parental leave
• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus

Experience:

• Marketing Operations: 6 years (Required)
• Resource allocation: 6 years (Required)
• Stakeholder management: 6 years (Required)

Language:

• Chinese (Required)

Work Location: In person