JOB DESCRIPTION
Job Title : Compliance Administrator
Department : Customer Service
Reports To : Compliance Manager
Location : Bangsar, Kuala Lumpur
General Summary
The Compliance Administrator is primarily responsible in ensuring that Melaleuca’s external customers and internal customers (employees) comply with Melaleuca's set policies and guidelines through education and mitigation. This role will report directly to the Compliance Manager.
Principal Responsibilities
- Manage, monitor and standardize the overall compliance function of Melaleuca Malaysia
- To monitor and ensure that all social media post that are relating to Melaleuca, are done in accordance with the Melaleuca Social Media Guidelines.
- To search, investigate and remove all Melaleuca products that are sold online or any other platforms that is prohibited for the sales of Melaleuca products.
- Plan and conduct training sessions on policies and procedures for the Marketing Executives
- Work closely with leaders and other departments (Sales & Customer Service) to provide compliance advisory, expertise, training and guidance
- To proactively monitor any compliance breach and take necessary action to mitigate cases found or highlighted on a timely manner
- To closely monitor all compliance breach from end to end until the case is closed
- To prepare daily, weekly and monthly compliance reports to update the Compliance Manager, Head of Departments and Vice President when required
- To seek regulatory and compliance advice from Melaleuca Home Office on cases where there is a need for legal proceedings
- Liaise with, work closely and update on the progress of compliance cases to the Melaleuca Home Office Compliance Team from time to time
- Design procedure, training materials and compliance tools such as protocols, official letters and anything deemed required and relevant
- Conduct random compliance reviews on a monthly, quarterly and yearly basis on commissioning, paperwork, quality development, departmental practices which includes standardization of information across company and market
- To recommend possible improvement plans to the Management that would improve compliance standards of the company.
Supervision of Others
- Does not supervise others
Knowledge, Skills and Ability Requirements
- Minimum 3 years of experience in compliance/fraud management/legal services
- Excellent interpersonal and communication skills
- Able to analyze data/information and come up with workable solutions (analytical and has an eye for details)
- Able to work independently and under minimum supervision
- Exhibit professionalism at all times especially when dealing with Marketing Executives
- Able to act fast and deliver with efficiency and accuracy
- Firm, able to make decisions and provide relevant suggestions
- Flexible with working hours especially when there are urgent cases to handle
- Able to travel or perform site visits out of working hours if required
- Proficient in the use of Microsoft Outlook, Excel, PowerPoint and Word
- Language proficiency (speak, read and write): Bahasa Melayu, English and Mandarin
Education Requirements
- Minimum Diploma in related field
Remarks
Work Arrangement:
- Work-life balance: Monday to Friday, 9:00 AM – 6:00 PM
Salary & Benefits:
- Salary range and benefits are pending confirmation from the HR team
Team Structure:
- Will be part of a 3-person Compliance Team
- This role focuses on Taiwan, Malaysia, Singapore, and the Philippines markets
Language Requirements:
- Must be proficient in both written and spoken Mandarin and English
Candidate Requirements:
- Must have prior client servicing experience
- Strong communication and interpersonal skills
- Ability to handle distributor relationships and provide consulting support
- Experience in compliance, customer service, or sales support preferred
- Proficient in Excel and capable of data analysis
- Detail-oriented with high integrity
- Able to work independently and collaboratively
Interview Process:
- First round: Paper-based assessment (15 minutes) + Interview session
- Second round (If required)
Job Type: Full-time
Pay: RM4,200.00 - RM5,100.00 per month
Language:
- proficient in both written and spoken Mandarin and English (Required)
Work Location: In person
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