Requirements
- Candidate with a minimum of Diploma level qualification and above
- Applicants are required to possess at least 2-3 years of supervisory or managerial position in call centre environment.
- Candidate is required to be fluent in English and Mandarin .(read, speak and type)
- Applicant must be willing to work on 7am to 5pm, Monday to Friday.
- Applicant would be willing to work based in office: Petaling Jaya
- Able to work under a contractual role (Subject to renewal of project)
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- Proficiency in reporting tools and call center software
- Ability to lead, motivate, and coach a team
- Ability to speak in Mandarin is an added advantage
Responsibility
· Train & support call center agents in their roles
· Monitor & evaluate the performance of call center agents
· Identify any operational issues and suggest improvements
· Prepare reports and analyze available data
· Evaluate call center technologies and customer service standards,
· Form call center operational strategies, including capacity planning
Benefits
- Salary package: RM 6000 – RM 7800 Basic Salary (Subject to experience and interview performance)
- EPF and SOCSO
- 10 days Annual Leaves + 14 days Medical Leave
- Training provide (with salary given)
- OT Allowance is provided wherever applicable
- Parking is available at the office
Job Type: Full-time
Pay: RM6,000.00 - RM7,800.00 per month
Education:
- Diploma/Advanced Diploma (Required)
Experience:
- managerial position in call centre environment: 2 years (Required)
Language:
- fluent in English and Mandarin (Required)
Work Location: In person
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