Job Description
Key Responsibilities:
- Respond to and follow up on customer inquiries through live chat and email.
- Provide product information to customers.
- Gather customer feedback and provide suggestions on improving the customer service process and experience to be superior.
- Maintain a positive, responsible, empathetic, and professional attitude to manage customer satisfaction.
Requirements:
Must-haves:
- SPM level or above. Trilingual in English, Chinese, and Malay (verbal, written & read).
- Minimum 1 year of working experience in any customer service role.
- High stress tolerance and problem-solving skills.
- Own PC/Laptop with specifications: 8GB RAM or above, Intel Core i5 processor or AMD Ryzen 5 processor or above, and internet speed of at least 80 Mbps for work
- Comfortable to work for rotational shifts
Nice-to-haves:
- Proficiency in G Suite and Microsoft Office
Job Type: Full-time
Pay: Up to RM4,500.00 per month
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