- Employment: Yearly Renewable Contract
- Salary Range: RM3500 - RM4800
- Shift timing: 6am-6pm (6AM-3PM, or 9AM-6PM)
Primary skills:
- To provide technical assistance to users through phone, emails of fax
- To provide 1st level support and troubleshooting.
- To log problems onto HPSM.
- To ensure continuous improvement to the job function
- To submit daily, weekly and monthly helpdesk report to team leader
- To work within Team in a pressurized working environment
- To continually demonstrate excellent inter- personal and telephone communication skills.
- To handle all contacts with openness, honesty and respect
- To act as single point of contact It related problems and queries,
- To maintain customer focus in all areas at all times.
- To ensure there is an emphasis on quality and continuous improvement within your job function.
- To carry out any other duties as and when assigned by the management.
Qualification:
- Knowledge of Lotus Notes mail, MS Outlook
- Experience in Azure and Active Directory.
- At Least 1 year of experience in a Customer Service environment
- Excellent command of spoken and written English
- Excellent communication and interpersonal skills
- Applicants should be Malaysian citizens
- Ability to grasp new technical concepts quickly.
- Ability to identify and distinguish between hardware, software, network and server problems
Competencies:
- Good Working knowledge of Microsoft Office (Word, Excel, SharePoint) and Snow Ticketing Tools.
- Understand the Security requirements necessary to perform ID administration tasks
- Good written and verbal communication skills.
- Good interpersonal skills and customer service skills.
- Ability to work with a team and a good team player.
- Highly self-motivated and directed.
Job Types: Full-time, Contract
Pay: RM3,500.00 - RM4,800.00 per month
Benefits:
- Health insurance
Ability to commute/relocate:
- Bayan Lepas: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- IT support: 1 year (Preferred)
- Outlook Troubleshooting: 1 year (Required)
- Ticketing Tools: 1 year (Required)
- Active Directory: 1 year (Required)
- Azure: 1 year (Preferred)
Language:
- English (Preferred)
Work Location: In person
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