Overview
rhi are looking for a HR Analyst- Application Support Specialist to support external applications navigating their people and culture digital applications, resolving technical application issues within our client.global HR shared services team.
On offer is a 12 month contract role, a hybrid working arrangement (3 days in office, 2 days WFH) at our clients premium headquarters in Bangsar South.
Our client Services & Solutions division is an internal global HR shared services organisation, responsible for delivering centralised and standardised HR services from a number of geographical delivery centres around the globe.
The HR Analyst- Application Support Specialist (People Care Specialists) are the first point of contact for HR related matters dedicated to delivering the best experience.
Responsibilities
Key Accountabilities
The role holder will support their HR colleagues in many geographies:
- Providing 1st and 2nd level support for all people and culture applications and data
- interfaces via our customer relationship management tool, being responsible for in[1]depth analysis, diagnosis, troubleshooting and providing solutions to issues. Examples
- of issues may include: interface errors, login/access issues, password resets, online
- course errors etc.
- Applying specialized technical skills to analyse complex issues involving several
- platforms and data integrations
- Creating, updating, triaging and/or resolving cases according to our quality and
- services commitment.
- Engaging with the relevant teams and managing cases through to resolution.
- Recording, analysing and managing incidents in line with our service commitment and
- incident management processes, escalating where appropriate.
- Proactively seeking advice from the application support senior specialist /lead on
- unclear processes.
- Collaborating with people care teams globally.
- Maintaining good working relationships with people and culture teams, IT&S,
- solutions and external service providers.
The role holder will also support projects including, but not limited to:
- Evaluating trends and delivering regular updates to leads
- Participating in technology release management testing
- Contributing to and executing continuous improvement initiative
Qualifications
Qualification
- Bachelor’s degree in a relevant technical/business field or equivalent experience
- CRM tools -Salesforce, Workday – Desirable
- Foundational knowledge of Microsoft 365 & cloud-based HR systems - Desirable
Other
- Experience in HR or another shared services environment is preferred
- Good in communication skill – queries from phone call and message chat
- Basic troubleshooting skill – good to have
- English language – Speak, Read & write to a good standard
If you believe this opportunity is right for you, please click the ‘Apply ’ button to submit your application.
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About rhi
rhi is a professional services provider with global expertise. Tracing our history back to the 19th century, we have spent the last 50 years as a global leader to the energy industry.
We combine efficient systems and processes with a deep understanding of client challenges and market insight. We work with our clients to deliver information and resources that will support every stage of their operations. We deliver value to our employees, our clients and the countries that we work in.
rhi-group.com
Diversity Statement
We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.
Please note that only shortlisted candidates will be contacted. At this time, we will only consider applications with valid working rights for the specified country.
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