Department Operations
LevelInternship
LocationMalaysia - Kuala Lumpur
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Assist in analyzing data and building models to help the Operations team with planning.
- Help develop dashboards and tools to monitor projections versus actual performance.
- Collaborate with cross-functional teams during campaign and holiday planning to support operations planning.
- Analyze data related to various projects to support decision-making.
- Assist in preparing reports and presentations for senior management.
Requirements:
- Currently pursuing or recently graduated with a Bachelor’s Degree in Business, Engineering, Supply Chain Management, or a related field.
- Comfortable using Google Sheets and Google Slides, with the ability to assist in managing and analyzing data, creating templates, and preparing presentations.
- Eager to develop strong analytical skills and gain hands-on experience working with logistics data.
- Good communication and interpersonal skills.
- Detail-oriented, adaptable, and eager to learn in a fast-paced environment.
- Basic ability or interest in learning to develop data models for volume projection.
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