Be the Storyteller of the Neighborhood – General Manager, Hotel Indigo Kuala Lumpur on the Park
Hotel Indigo® is IHG’s upscale boutique brand, celebrated for weaving local culture, art, and community stories into every guest experience. Nestled beside the lush greenery of Kuala Lumpur’s Perdana Botanical Gardens, Hotel Indigo Kuala Lumpur on the Park offers 180 beautifully designed rooms, a vibrant neighborhood café, a rooftop bar with panoramic city views, a wellness-focused health club, and versatile function rooms. This is not just a hotel, it’s a canvas for local storytelling and a hub for meaningful connections. As part of the IHG family, with a global presence in over 100 countries, you'll join a culture that champions innovation, inclusion, and purpose-led hospitality.
We’re looking for a visionary General Manager to lead this iconic property someone with commercial acumen, an instinct for lifestyle hospitality, and a flair for creating memorable guest experiences. You will be responsible for the hotel’s day-to-day operations and long-term success, driving revenue growth, maximizing profitability, and ensuring the delivery of IHG brand standards. Key to your role will be developing and mentoring a high-performing team, fostering a culture of service excellence and creativity, and ensuring that every guest feels the essence of KL’s vibrant culture. Your leadership will guide everything from operational efficiency and financial performance to marketing strategy and brand engagement.
In this role, you'll craft and execute commercial plans, elevate guest satisfaction scores, lead community outreach, and work closely with the ownership group on asset optimization and capital planning. A strong understanding of lifestyle and boutique hospitality is essential, as is the ability to engage with stakeholders at all levels from frontline teams to global leaders. Ideally, you bring a bachelor’s degree in hospitality or business, 5–10 years of hotel management experience, and a passion for building both strong teams and strong brands. Fluency in English is required, and additional languages are an advantage. If you're ready to lead with purpose and bring the spirit of the neighborhood to life, we invite you to be a part of Hotel Indigo’s story in Kuala Lumpur.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
