Role Overview: Engagement Manager
Location: Malaysia
As Engagement Manager, you will lead key client relationships and manage the successful delivery of AWS-based GenAI, Data, and Cloud transformation engagements. Your core responsibility is to own the client account, drive business value, manage program delivery at a portfolio level, and grow the relationship in close partnership with AWS.
While you won’t be hands-on technically, you will need to understand AWS-native solutions well enough to position them to business and IT stakeholders, shape high-level solutions, and collaborate with technical teams to drive execution.
Key Responsibilities
- Serve as the primary client partner across one or more strategic AWS-based accounts.
- Build trusted relationships with client stakeholders, digital leaders, and AWS Partner teams.
- Translate client business priorities into actionable solution roadmaps.
- Drive account growth by identifying and converting new opportunities across GenAI, Data, and Cloud.
- Lead executive governance, QBRs, and value realization discussions.
Engagement Leadership
- Own the delivery of multi-track AWS engagements across GenAI solutions, cloud migration, and data modernization.
- Partner with delivery leads and solution architects to ensure on-time, high-quality execution.
- Act as the escalation point for both clients and internal teams.
- Monitor progress across engagements and ensure alignment with business outcomes and KPIs.
Commercial Ownership
- Manage account-level P&L, including revenue growth, gross margin, and billing milestones.
- Structure and negotiate SoWs, rate cards, and renewals with support from legal and finance.
- Forecast pipeline and track deal closure in coordination with pre-sales and AWS teams.
Solution Positioning & Go-to-Market
- Collaborate with AWS and internal teams to shape tailored go-to-market offerings.
- Contribute to proposal development and RFP responses with a focus on business value.
- Manage internal teams across consulting, delivery, and engineering (not directly as their functional manager but as the engagement lead).
- Ensure resource alignment, onboarding, and cross-functional coordination.
- Contribute to account-level strategy, planning, and reporting.
Requirements
Qualifications
- 7–9 years of experience in IT consulting or technology services, preferably in a client-facing, business leadership role.
- Proven ability to manage enterprise client accounts and lead multi-million-dollar engagements.
- Familiarity with AWS services and use cases, especially in GenAI and Data platforms (no hands-on required, but should speak the language).
- Strong commercial acumen: P&L ownership, contract negotiation, and sales enablement.
- Excellent communication and relationship-building
Preferred Qualifications
- Bachelor's degree in Business, Engineering, or related field (required)
- MBA or postgraduate degree in Management (preferred)
- Exposure to one or more industries: Banking, Telecom.
- Understanding of cloud cost models, transformation business cases, and TCO/ROI frameworks.
- AWS Business Accreditation or AWS Cloud Practitioner certification is a bonus (even for non-technical candidates)
Benefits
- An opportunity to be part of an agile, highly proficient and experienced AI/ML team
- An opportunity to work on challenging data science and machine learning problems with customers and seeing your work deployed in action
- A fast-paced software development environment that uses the latest open-source tools across the development stack
Benefits
We provide a competitive salary and benefits package, a vibrant work environment, and numerous opportunities for professional growth. You'll have the opportunity to work with a team of industry experts on exciting projects that transform businesses and create significant value. Join us to revolutionize the way companies leverage technology for digital transformation.
OnebyZero is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
