L2 Technical Support Specialist
Job Summary:Are you ready to be a key player in maintaining the seamless operation of our cutting-edge IT systems? Join us as an L2 Technical Support Specialist! In this shift-based role, you'll dive deep into complex technical issues, implement solutions that drive performance, and collaborate with teams across the organization. Your expertise will directly contribute to the success of our internal and external applications, ensuring their 24/7 availability.
Key Responsibilities:• Drive resolution: Troubleshoot and resolve complex technical issues hindering our applications and systems.• Collaborate for success: Partner with Customer Support and development teams to rapidly identify, diagnose, and fix software problems.• Optimize and secure: Manage system updates, patches, and changes with a focus on security and compliance standards.• Proactively improve: Analyze application and system performance to spot trends, pinpoint issues, and suggest enhancements that boost reliability.• Empower your teams: Deliver training sessions to Customer Support and stakeholders, increasing their technical knowledge and problem-solving capabilities.• Innovate with us: Contribute your technical expertise in the development and launch of new applications and systems.• Stay ahead of issues: Manage and optimize monitoring and alerting systems (Nagios, Prometheus, Grafana) for lightning-fast incident response.• Document for clarity: Meticulously track and record all support activities to streamline knowledge sharing and alignment with ITIL best practices.• Adaptable schedule: This is a shift-based role, including weekends, to ensure round-the-clock system support.• Adapt and optimize: Support both containerized and classic monolithic deployments, ensuring optimal performance and seamless integration within our technology stack. Master containers and orchestration Oversee containerized applications using Docker and Kubernetes, ensuring seamless scaling, management, and high availability.• Legacy system expertise: Troubleshoot and maintain legacy applications, providing continuity and support during modernization efforts.
Skills and Qualifications:• Education: Bachelor's degree in Computer Science, Information Technology, or a related field (fresh graduates are welcome!)• Proven experience: A background in technical support, system administration, or similar roles.• Technical proficiency: Solid understanding of operating systems (Windows, Linux), databases (MSSQL, MySQL, MongoDB), and networking principles.• Cloud and virtualization mastery: Experience with cloud services (AWS, Azure) and virtualization (VMware, Hyper-V).• Automation mindset: Proficiency in scripting languages (PowerShell, Bash).• Jenkins expertise: Experience automating deployment and operational processes using Jenkins.• Containerization and Orchestration: Strong Docker skills and proven experience in managing Kubernetes deployments.• Proactive monitoring: In-depth knowledge of monitoring tools (e.g., Nagios, Prometheus, Grafana).• Problem-solver mindset: Exceptional problem-solving and analytical skills to pinpoint the root cause of complex issues.• Clear communicator: Ability to communicate technical information effectively to both technical and non-technical colleagues.• Monolithic architecture understanding: Experience with troubleshooting and maintaining traditional monolithic applications.• Configuration management: Proficiency in configuration management tools (e.g., Ansible, Puppet, Chef) for streamlining deployment and maintenance of classic applications.Why Join Us?• Embrace the cutting-edge: Thrive in a fast-paced environment where you'll work with the latest technologies.• Team player: Collaborate with a dynamic and supportive Platform Team.• Grow your career: Access professional development opportunities to reach your full potential.• Go Global: Work on projects with international impact, expanding your network and cross-cultural understanding.• Diverse challenges: Tackle a diverse range of technical challenges, working with both cutting-edge containerized architectures and established monolithic systems.
