Job Description:
We’re looking for a Mandarin-speaking Customer Service Representative to handle non-voice support (chat, email, or social media). You’ll assist customers by resolving inquiries efficiently and professionally in a written format.
Key Responsibilities:
- Respond to customer inquiries via chat/email in Mandarin.
- Resolve issues and provide accurate information.
- Record interactions in the system and follow internal processes.
- Work with internal teams to ensure customer satisfaction.
Requirements:
- Fluent in Mandarin and English (written).
- Strong typing, communication, and problem-solving skills.
- Experience with customer service tools is a plus.
- Able to work flexible shifts, including weekends.
Job Type: Full-time
Pay: RM4,500.00 - RM5,200.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
Application Deadline: 07/26/2025
Expected Start Date: 07/28/2025
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