Job Title: Customer Service Executive (Mandarin Speaking)
Location: Kuala Lumpur, Malaysia
Shift: Rotational (24/7, including weekends & public holidays)
Department: Global Support Team
About the Role
Join our 24/7 support team and help clients and tour leaders across the globe. You’ll provide fast, polite, and effective support via phone, chat, and email — making sure every travel experience runs smoothly!
What You’ll Do
- Handle calls, live chats, and emails from clients and tour leaders
- Work rotating shifts (including midnight, weekends, and holidays)
- Resolve travel-related issues during tours in real time
- Coordinate with internal teams, suppliers, and MIKI offices
- Provide emergency support and troubleshooting
- Share booking info and send hotel confirmations if needed
- Support other departments and tasks assigned by your supervisor
Requirements
- Fluent in Mandarin and English (spoken & written)
- Willing to work rotating shifts, including night and holidays
- Diploma holders: At least 1 year of customer service experience
- SPM holders: At least 3 years of experience
- Travel or hotel industry experience is a plus
- Comfortable using a computer and Microsoft Office
Salary & Benefits
- RM3,500 – RM4,500 per month
- Additional leave, medical insurance, maternity/parental leave
- Opportunities for promotion and professional development
- Supportive team and international work environment
Job Type: Full-time, Permanent
Experienced customer service agents from any industry are welcome to apply — travel knowledge is a bonus!.
Job Types: Full-time, Permanent
Pay: RM3,500.00 - RM4,500.00 per month
Benefits:
- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Application Question(s):
- Please rate your Mandarin proficiency in speaking, reading, and writing on a scale of 1 (Poor) to 10 (Excellent).
- Are you currently employed? If yes, please specify your notice period.
- What is your expected salary?
- Are you able to work on a rotational shift schedule, including public holidays and weekends?
Language:
- Chinese (Preferred)
Work Location: In person
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