Position: Customer Service
Tenure: Permanent
Location: KL
Salary: 4500- 5500
Working Hours: Monday to Saturday (except Hong Kong public holidays), between 9:00 AM and 9:00 PM, Hong Kong time.
- 1 - 3 years of CS experience in insurance or financial industry
- Good knowledge of Healthcare and medical insurance product
- Good communication skills and professional telephone manner
- Strong sense of responsibility with high level of integrity and trust
- Handle enquiries through phone/live chat and provide extra-ordinary service to our customers in a professional and timely manner
- Address members’ enquiries effectively and maintain satisfactory quality of customer service
- Make appropriate recommendations to meet customers’ expectation
- Escalate enquiries when necessary in line with internal guidelines Internal: HK CS Team, Policy Administration Team, Claims Tea
Requirements:
- Graduate from High School
- Reading Cantonese: Proficient
- Writing Cantonese: Proficient
- Speaking: Cantonese Proficient
- To deal with customers instantly and majority of the callers would be Cantonese speaking
Job Type: Permanent
Pay: RM4,000.00 - RM5,000.00 per month
Language:
- Cantonese (Preferred)
Work Location: In person
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