* Job Details: travel industry, handle inbound call/ email
- Assist customers with bookings, cancellations, and availability.
- Handle complaints and resolve issues between customers and hotels.
- Provide accurate information about properties, amenities, and pricing.
- Manage refunds and resolve payment discrepancies.
- Escalate complex cases to higher-level teams for resolution.
Job Type: Full-time
Pay: RM3,600.00 - RM4,200.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What is your expected basic salary
- When is your earliest commencement date?
Education:
- STM/STPM (Required)
Experience:
- Customer Service: 1 year (Preferred)
Language:
- Mandarin (Required)
Work Location: In person
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