Job Summary:
Responsible for resolving complex customer inquiries and issues, making decisions that enhance customer satisfaction. This role requires the ability to interpret policies and procedures to provide tailored solutions.
Job Responsibilities:
Customer Interaction
o Respond to inquiries via phone, email. Provide accurate product and service information. Address customer complaints and provide effective solutions.
Quotation and Order Processing
o Develop and provide quotes. Process Purchase Orders, create sales orders, and provide feedback to customers.
Relationship Development
o Foster and maintain relationships with both internal and external customers. Effectively collaborate with Sales, Production, Logistics, Finance and other cross-functional areas to ensure critical customer needs are met.
Problem Resolution
o Investigate and resolve complex issues. Coordinate with other departments for timely resolution. Follow up to ensure issues are fully resolved.
Interpreting Policies
o Understand and adhere to company policies, making informed decisions accordingly. Recommend changes to programs, policies, and procedures to better meet customer requirements.
Continuous Improvement
o Analyze issues to identify root causes and enhance business processes, aiming to improve efficiency and reduce transaction times.
Job Requirements:
- Bachelor's degree with a minimum of 2 years of experience in semiconductor sales and marketing.
- Strong communication skills and a service-oriented mindset.
- Familiarity with SAP is a MUST.
- Mature, independent, accountable, and possesses a strong sense of ownership.
- Ability to work effectively as part of a team.
- Accuracy, strategic thinking, and critical thinking skills.
- Willingness to learn and strive for excellence through continuous improvement.
- Capable of independent problem-solving and critical thinking.
Job Types: Full-time, Permanent
Pay: Up to RM5,000.00 per month
Experience:
- SAP: 2 years (Required)
Work Location: In person
