Summary
The Customer Success Specialist plays a key role in ensuring a seamless and positive experience for clients. This role combines client engagement, scheduling, and administrative support with a consultative approach to enhance satisfaction, strengthen relationships, and support business growth.
Key Responsibilities
Client Engagement & Scheduling
- Manage client appointments, onboarding, and assessments to understand needs and goals.
- Maintain accurate records and ensure smooth communication with clients and practitioners.
Client Retention & Growth
- Follow up with clients to gather feedback and recommend services or treatment extensions.
- Respond to new inquiries, provide service information, and align solutions with client needs.
- Develop strong client relationships to foster loyalty, retention, and referrals.
Collaboration & Coordination
- Work closely with practitioners, case managers, and stakeholders to align service delivery.
- Coordinate group or bulk scheduling and communicate changes promptly.
Funding & Administration
- Verify client funding with case managers and process invoices and paperwork accurately.
Job Type: Full-time
Pay: RM3,000.00 - RM3,500.00 per month
Benefits:
- Professional development
Work Location: In person
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