Position:
Customer Service Representative
Be the friendly face and helpful voice, solving customer issues and ensuring smooth energy experiences for millions across Malaysia!
Available Locations: Jalan Timur, Petaling Jaya
⏰ Working Hours:
Mon–Fri: 7:00 AM – 7:00 PM
Sat, Sun & Public Holidays: 7:00 AM – 5:00 PM & 8:00 AM – 6:00 PM
5 Working Days / 2 Off Days (Rotational)
Shift Options (Weekdays):
* 7:00 AM – 4:00 PM
* 8:00 AM – 5:00 PM
* 9:00 AM – 6:00 PM
* 10:00 AM – 7:00 PM
What You’ll Get:
✅RNR Allowance: Additional every month
Full Training Provided – No experience? No problem. We'll turn you into a pro!
Prestigious Workplace: Add a top-tier brand to your resume that opens doors in the industry.
What You’ll Do:
✅You’ll be the first point of contact, delivering exceptional service while handling a range of tasks such as:
✅ Customer inquiries & account support
✅ Billing, metering & reconnection assistance
✅ Manual & repost payment processing
✅ Smart meter coordination
✅ Energy efficiency advisory
✅ Handling complaints with confidence & care
✅ Crisis support during service disruptions
✅ Ready to Make a Real Difference
Job Types: Full-time, Contract, Fresh graduate
Contract length: 12 months
Pay: RM2,200.00 - RM2,400.00 per month
Benefits:
- Additional leave
- Health insurance
- Opportunities for promotion
- Professional development
- Vision insurance
Schedule:
- Rotational shift
Supplemental Pay:
- Attendance bonus
- Overtime pay
Education:
- Diploma/Advanced Diploma (Required)
Language:
- English (Required)
- Bahasa (Required)
Work Location: In person
Expected Start Date: 07/14/2025