Customer Service Executive (June Intake)

JOB REQUIREMENTS:

• Excellent communication and writing skills in English and Bahasa Malaysia.
• SPM leavers are encouraged to apply.
• Able to work on rotational shifts.
• Prior working experience in the call service industry will be an added advantage.
• Good problem-solving skills and ability to perform in a high-paced working environment.

JOB DESCRIPTION:

• Attend and resolve customer/client questions or complaints via phone call, email, or live chat.
• Regularly contacting customers to ensure their experience with a product or service is satisfactory.
• Direct calls from customers to the appropriate department when necessary.
• Ensure a positive attitude towards customers at all times.
• Possess a strong understanding of the company's products.
• Keep records of customer interactions.

Job Types: Full-time, Contract
Contract length: 24 months

Pay: RM2,000.00 - RM2,300.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus

Education:

• STM/STPM (Preferred)

Language:

• English (Preferred)

Work Location: In person