Key Responsibility
- Quote & Debit review in Quoting system
- Standard order management including expedites/pull ins/cancellation/push outs.
- Support Customer's RMA & other RMA related FA support.
- Other ad-hoc support covering free of charge sample tracking for Distributors, customer questionnaires & other EHS/technical matters.
- Partner with Sales to manage all Renesas communications with Distributors/customers.
Renesas contact for Distributors and Sales for any other topics.
Qualifications
- Bachelor’s Degree or above in any field.
- Minimum of 3 years related experience in the field of Customer Operations or Support and/or Inside Sales (semiconductor field).
- Customer Service process knowledge, passionate in delighting customers by rendering excellent support.
- Knowledge of Order management system, Eg: SAP, Model N, Oracle.
- Fluent in English & Chinese in both oral and written. Japanese language is a plus
- Must possess strong problem solving, communication and interpersonal skills.
- Excel proficiency
Job Types: Full-time, Contract
Contract length: 6 months
Pay: RM4,000.00 - RM4,500.00 per month
Education:
- Bachelor's (Preferred)
Experience:
- Customer service: 2 years (Required)
Language:
- Chinese (Preferred)
Work Location: In person
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