Role : Customer Service Telco Mandarin Speaker (Able to speak, Read & Type)
Location Company : KL Sentral
Type : Permanent
Salary : RM 4,500 + KPI up to RM300 + Night Shift up to RM300
Working days : Mon-Sun (5days work 2 days off)
Working hours : Between 8am - 11pm only
Language : Mandarin + English
Joining date : 25th Aug 2025
DUTIES AND RESPONSIBILITIES:
- Answer incoming calls including email and chat in a timely manner.
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Build sustainable relationships and engage customers by taking the extra mile
- Keep the customer’s privacy and protect customer information.
- Meet personal/team qualitative and quantitative targets.
- Handle simple to difficult inquiries in a given span of time.
- Manage different types of callers in a given span of time.
- Achieve the given metrics in accordance to the center’s commitment to client
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors.
- Provide accurate information and excellent customer service.
- Research required information using available resources.
Job Types: Full-time, Permanent
Pay: Up to RM4,500.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Opportunities for promotion
- Professional development
Application Question(s):
- Are you able to join 25th August intake ?
Education:
- STM/STPM (Required)
Experience:
- Customer service: 1 year (Required)
Language:
- Mandarin (Required)
- English (Required)
Location:
- Kuala Lumpur (Required)
Work Location: In person
Expected Start Date: 08/25/2025
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