Role & Responsibilties:
* Take call and provide accurate answer to customer queries.
* Delivery excellent customer support & services and offering patient assistance at all times.
* Respond to customer’s inquiries over knowledge acquired through training (client product,
continuous improvement, and refresher courses).
* Deliver customers support & services effectively through active communications.
* Meet and exceed all key performance indicators set by the company and the client.
* Adhere to given works roster including but not limited to weekends, public holidays, split off and rest
day due to business requirement.
* Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.
* Abide to De-escalation processes that involving dissatisfied customer.
Job Type: Full-time
Pay: RM1,453.33 - RM4,207.85 per month
Language:
- Mandarin (Preferred)
