Job Details:
- Working hour: 9am - 6pm | day off rotate
- Location: KL Sentral
Your main duties will include:
- Providing exceptional customer service: You will be the primary point of contact for our customers, addressing their inquiries, complaints, and feedback. You must be able to handle these interactions with empathy, patience, and professionalism.
- Understanding customer needs: You will need to understand the unique needs of our customers and provide tailored solutions to their problems. You will be expected to anticipate customer needs and proactively offer solutions.
- Improving customer experience: You will work closely with other teams to improve the overall customer experience, identifying pain points and developing strategies to address them. You will be responsible for implementing changes to improve customer satisfaction and loyalty.
- Ensuring customer satisfaction: You will be responsible for measuring customer satisfaction and ensuring that our customers are happy with our products and services. You will be expected to analyze customer feedback and use it to improve our offerings.
- Collaborating with cross-functional teams: You will collaborate with other teams, such as marketing, sales, and product development, to ensure that our customers have a seamless experience across all touchpoints. You will be responsible for communicating customer insights to these teams to inform their decision-making.
We are looking for people who are:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Familiarity with customer experience software and tools.
- Passion for customer service and continuous improvement.
Min Requirements:
- SPM and above
- Min 2 years experience in Customer Service with good Mandarin language
- Good negotiation skills in retention, sales and port in/out. Familiar with telco product and any product related
- Have knowledge in handling retention customers
- Open for Mandarin converse only
Job Type: Full-time
Pay: From RM4,000.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Application Question(s):
- 1. Do you have knowledge to handle retention customers?
Experience:
- Customer service: 2 years (Preferred)
Language:
- Mandarin (Required)
Work Location: In person
Laporkan kerja
