Key Responsibilities
- Managing the customer service team: Ensuring the efficiency and service quality of customer service staff while providing necessary training and guidance.
- High emotional intelligence in customer interactions: Handling high-pressure situations, calming dissatisfied customers, and providing appropriate solutions.
- Problem-solving skills: Quickly analyzing customer issues and coordinating internal resources to resolve them.
- Data analysis and optimization: Monitoring key customer service performance metrics (such as response time, resolution rate, and customer satisfaction) and optimizing service processes.
- Cross-department communication: Collaborating with product, sales, and technical teams to ensure customer issues are effectively addressed.
Requirements
- Bachelor’s degree in Business Administration, Communications, or a related field.
- Proven experience as a Customer Service Manager or similar role.
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Ability to handle high-pressure situations and resolve conflicts.
- Analytical mindset with problem-solving capabilities.
Job Type: Full-time
Pay: RM5,000.00 - RM7,000.00 per month
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