We’re looking for a Customer Service Executive to be the first point of contact for our members and visitors. You’ll represent Kampung Gym by providing excellent service, handling membership matters, and ensuring smooth daily operations.
Responsibilities:
- Welcome and assist members and visitors with a friendly, helpful attitude
- Handle front desk duties including check-ins, membership enquiries, and general information
- Manage membership tasks such as sign-ups, freeze/extension requests, and cancellations
- Assist with payment processing, invoice issuance, and record keeping
- Respond promptly to enquiries via WhatsApp, calls, and walk-ins
- Ensure the reception area and gym environment remain clean, safe, and organised
- Coordinate with trainers and the operations team to deliver great customer experiences
- Support day-to-day administrative tasks and reporting
Requirements:
- Experience in customer service, reception, or admin preferred (but not mandatory)
- Friendly, patient, and professional communicator (in person and online)
- Responsible, detail-oriented, and able to multitask independently
- Basic computer skills (e.g., Excel, WhatsApp, system entry)
- Passion for fitness and helping people
- Speak English and Malay, Mandarin will be a bonus
- Willing to work shifts, weekends, and public holidays
Perks & Benefits:
- Basic salary + performance allowance
- Free gym access at all Kampung Gym locations
- Training and career growth opportunities (Customer Service > Senior CS > Branch Ops Admin)
- Fun, youthful, and supportive work environment
- Be part of a fast-growing local fitness brand
Number of Hiring: 2
Working Location: Kampung Gym Austin / Toppen
Job Type: Full-time
Pay: RM2,500.00 - RM3,000.00 per month
Benefits:
- Gym membership
- Health insurance
- Opportunities for promotion
- Professional development
Application Question(s):
- Are you able to work on weekends and public holidays?
- What is your expected monthly salary, and what is your earliest available start date?
- What motivates you to apply for a CS role in a gym environment?
Location:
- Johor Bahru (Required)
Work Location: In person
Expected Start Date: 09/01/2025
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