Key Responsibilities for Customer Service
Front Desk Management
- Greet and assist all walk-in customers, guests, and visitors with a warm and professional attitude.
- Handle general office inquiries and direct them to the appropriate department or personnel.
Customer Service Support
- Respond promptly to customer inquiries via phone, email, WhatsApp, and internal ticketing system.
- Provide accurate product and service information and resolve issues effectively.
- Coordinate with internal teams to follow up on customer-related matters and ensure timely resolution.
Administrative Support
- Perform data entry, record-keeping, stock tracking, and filing of customer documents.
- Maintain accurate records of walk-in traffic, product demo usage, and appointment logs.
Appointment Coordination
- Manage and schedule marketing appointments and therapy sessions.
- Liaise with the wellness/therapy department to ensure readiness of rooms and devices.
- Ensure all scheduled customers are attended to punctually and professionally.
Facility & Resource Coordination
- Handle meeting room bookings and manage room availability calendar.
- Ensure the front desk, demo areas, and customer lounges are clean, organized, and presentable at all times.
Payment Handling
- Assist in receiving and verifying customer payments (cash or digital).
- Ensure receipts are issued correctly and payment records are accurately updated.
Product Demo Oversight
- Oversee the condition, availability, and proper usage of product demonstration units.
- Ensure demo units are maintained, sanitized, and secured when not in use.
Event & Training Support
- Assist with logistics and on-site coordination for events, product launches, and training sessions held at the branch.
Office Cleanliness
- Take initiative to ensure common areas, especially the reception and demo spaces, are kept clean, neat, and inviting at all times.
___________________________________________________________________________
Requirements
- Prior experience in customer service or front desk roles preferred.
- Good communication skills in English and Bahasa Malaysia (Mandarin is a plus).
- Proficient in Microsoft Office and basic tech tools (e.g., WhatsApp Web, email, Google Calendar).
- Friendly, responsible, and well-organized with strong attention to detail.
- Able to multitask in a fast-paced environment while maintaining professionalism.
Job Type: Full-time
Pay: From RM2,500.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Supplemental Pay:
- Attendance bonus
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- STM/STPM (Preferred)
Experience:
- Customer service: 2 years (Preferred)
Language:
- English (Preferred)
- Chinese (Preferred)
Work Location: In person
Laporkan kerja
