As a Customer Service Representative for our company, your primary responsibility will be to support customers in their inquiries, concerns, and requests related to our shipping services and logistics operations.
Additionally, you will play a crucial role in assisting with cost report preparation, ensuring accuracy, and providing necessary support to internal teams.
Key Responsibilities:
Customer Support:
- Respond promptly and professionally to customer inquiries via various communication channels (phone, email, chat).
- Provide accurate information regarding shipping schedules, rates, tracking, and delivery status.
- Address customer concerns and resolve issues efficiently, escalating when necessary.
- Maintain a high level of customer satisfaction through excellent service delivery.
Cost Report Preparation:
-Collaborate with internal teams to gather data necessary for cost report preparation.
-Assist in organizing and analyzing shipping and logistics cost data.
-Verify accuracy and completeness of cost reports, ensuring compliance with company policies and procedures.
-Generate and present reports detailing shipping costs, trends, and analysis to management as needed.
Documentation and Record Keeping:
-Maintain comprehensive and accurate records of customer interactions, transactions, and inquiries
-Ensure all documentation related to cost reports is properly filed and archived for future reference.
-Preparing Job Orders for the upcoming secured jobs on a daily basis
Process Improvement:
-Identify opportunities for process improvement within the customer service and cost reporting functions.
-Make recommendations for enhancing efficiency, accuracy, and customer satisfaction.
-Implement approved process improvements and contribute to the continuous improvement culture of the company.
Team Collaboration:
-Work closely with other departments such as operations, finance, and sales to resolve customer issues and address cost reporting requirements.
-Provide support and assistance to team members as needed to ensure smooth operations.
Qualifications and Skills:
- High school diploma or equivalent; Bachelor's degree preferred in business administration, logistics, supply chain management, or a related field preferred.
- Proven experience in customer service roles, preferably in the shipping, logistics, or transportation industry.
- Strong communication skills, both verbal and written, with the ability to interact effectively with customers and internal teams.
- Excellent attention to detail and analytical skills for accurate cost report preparation and data analysis.
- Proficiency in using MS Office (especially Excel) and Google Docs for documentation, data analysis, and report generation.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Problem-solving mindset with a proactive approach to resolving customer issues and improving processes.
- Knowledge of shipping and logistics industry practices, regulations, and terminology is a plus.
Job Type: Full-time
Pay: From RM3,000.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Education:
- STM/STPM (Preferred)
Experience:
- Customer Care Specialist: 1 year (Preferred)
Language:
- English (Preferred)
- Bahasa (Preferred)
