Home to some of Kuala Lumpur’s most loved bakeries, restaurants and cafes, Kenny Hills Hospitality Group is all about food that is good for the soul alongside legendary service. Currently with 26 outlets across 12 brands, 2025 will be an exciting time for the Group as we are looking to expand our Catering & Events team. Hence, we are looking for a Customer Operations Executive with excellent organizational skills and strong command of English and Bahasa to join our team. The role involves managing all aspects of catering and event operations, ensuring high-quality service and client satisfaction.
We are looking for a Customer Operations Executive to join our dynamic and growing team. This role is integral to ensuring smooth operations and exceptional client experiences. The ideal candidate should possess strong English communication skills, attention to detail, and the ability to manage diverse tasks efficiently.
Key Responsibilities:
1. Customer Relationship Management:
○ Act as the primary point of contact for customer inquiries via phone and email.
○ Provide customized responses to inquiries, demonstrating a deep understanding of our extensive range of SKUs.
○ Accurately direct inquiries to relevant departments when necessary.
2. Order Processing & Coordination:
○ Collaborate with chefs and teams to manage and execute each order seamlessly.
○ Coordinate with logistics teams to ensure timely delivery of products.
○ Work closely with the respective outlets for order pickups and packaging.
○ Liaise with the Marketing & Communications (M&C) team for promotional or campaign-related orders.
3. Administrative Duties:
○ Issue invoices promptly and accurately.
○ Follow up with clients on payment statuses and resolve payment-related issues.
4. Operational Support:
○ Work across teams to align order requirements and delivery expectations.
○ Manage multiple orders simultaneously while maintaining quality and service standards.
Key Qualifications:
● Strong written and verbal English communication skills.
● Ability to think critically and provide tailored solutions to client inquiries.
● Exceptional organizational skills and the ability to multitask in a fast-paced environment. ● Positive attitude, proactive mindset, and eagerness to contribute to a growing organization.
Preferred Experience:
● Prior experience in customer service, hospitality, or operations roles is a plus.
● Familiarity with invoicing systems and logistics coordination will be advantageous.
● Experience working in F&B startups or fast-paced environments is highly advantageous.
Job Type: Full-time
Pay: RM2,500.00 per month
Benefits:
- Dental insurance
- Flexible schedule
- Free parking
- Health insurance
- Maternity leave
- Meal allowance
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Rotational shift
- Weekend jobs
Supplemental Pay:
- Overtime pay
- Performance bonus
Application Question(s):
- This role requires flexible schedule to work early mornings, late nights, and weekends when required - are you able to commit to this?
- How many years of operational F&B/Event Management do you have under your belt?
- Our salary basic budget for this role is RM 2,500 - does this fit with your salary expectation?
Work Location: In person
