As the Concierge Team Leader, you will be responsible for performing the following tasks to the highest standards:
· Follow the procedures on luggage related matters and deputize the Chief Concierge in his / her absence to ensure that operations run smoothly.
· Assist the Chief Concierge with manpower planning in accordance to requirements.
· Train all Concierge associates in accordance to hotel standards, appraise their performances, recommend promotions or transfers and handle disciplinary actions.
· Report all irregularities to the Chief Concierge and seek assistance from the Front Office Manager, Assistant Front Office Manager or Guest Service Manager whenever needed.
· Ensure proper reception of VIP / Hilton Honors members as well as other customers at the airport for both arrival and departure.
· Give recommendations on hotel operations when opportunities arise to improve services, increase revenue or reduce costs.
· Follow-up on other tasks assigned by your superior.
· Understand local tourism culture and city profile to provide considerate service to guests.
Job Types: Full-time, Permanent
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Overtime pay
- Yearly bonus
