Commercial Director - Hilton Shah Alam
Exceptional Hospitality Starts With You
As a Director of Commercial, you will oversee the hotel’s commercial strategy, encompassing sales, marketing, revenue management, and distribution. Your responsibilities include driving revenue growth, optimizing market share, and ensuring alignment across all revenue-generating departments.
Your leadership, analytical acumen, and ability to inspire cross-functional teams will position the hotel for long-term success and profitability.
Here’s what you’ll do during a typical day:
Strategic Planning:
- Develop and implement comprehensive commercial strategies to achieve revenue and market share goals.
- Align sales, marketing, and revenue management initiatives with the hotel’s overall objectives.
Revenue Management & Optimization:
- Oversee the revenue management team to ensure effective pricing, inventory control, and distribution strategies.
- Analyze market trends, booking patterns, and competitive data to identify growth opportunities.
Sales Leadership:
- Drive the sales team to secure new business, maintain strong client relationships, and achieve revenue targets.
- Collaborate with corporate clients, travel agents, and other stakeholders to maximize room bookings and event sales.
Marketing & Branding:
- Guide the marketing team to create innovative campaigns that enhance the hotel’s brand visibility and attract target audiences.
- Ensure digital and traditional marketing strategies are aligned with business goals.
Collaboration Across Departments:
- Work closely with operations, finance, and other departments to ensure a seamless guest experience and operational efficiency.
- Foster a collaborative culture that aligns all revenue-generating departments.
Performance Monitoring:
- Track and analyze key performance indicators (KPIs) across all commercial functions.
- Prepare regular reports and provide actionable insights to senior management.
Innovation & Adaptability:
- Stay updated on industry trends, emerging technologies, and market changes to maintain a competitive edge.
- Implement innovative solutions to improve processes and enhance revenue streams.
Team Leadership & Development:
- Lead and mentor the commercial team, fostering a culture of excellence, collaboration, and continuous learning.
- Identify and develop high-potential team members to support succession planning.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Extensive experience in commercial leadership roles, with at least 7-10 years in sales, marketing, or revenue management, preferably in the hospitality industry.
- Proven track record in driving revenue growth and achieving business objectives.
- Strong analytical skills with the ability to interpret complex data and make informed decisions.
- Excellent communication, negotiation, and interpersonal skills.
- Proficiency in CRM, revenue management, and property management systems (e.g., Salesforce, STR, PMS).
- Ability to manage cross-functional teams and foster collaboration.
- Flexibility to adapt to a dynamic and fast-paced work environment.
- Experience in digital marketing, branding, and distribution strategies is a strong advantage.
How We’ll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our team members' well-being, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Team Spirit: Join a supportive and friendly team that feels like family.
- Career Growth: Opportunities for professional development and career advancement.
- Great Perks: Competitive salary, benefits, and more.
- Dynamic Environment: Enjoy a vibrant and engaging workplace where every day is different.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With 24 world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our to see why we’re more than a great place to stay—we’re a great place to work.
