Commercial Manager - Hilton Garden Inn Kota Kinabalu Tuaran
Exceptional Hospitality Starts With You
As a Commercial Manager, you will oversee revenue-generating strategies across multiple departments, including sales, marketing, and revenue management, to achieve the hotel’s financial goals. Your role involves market analysis, strategic planning, and fostering collaboration among teams to optimize performance and drive growth.
Your expertise will play a pivotal role in positioning the hotel as a market leader while ensuring an exceptional guest experience.
Here’s what you’ll do during a typical day:
Strategic Planning & Execution:
- Develop and implement commercial strategies that align with the hotel’s goals and objectives.
- Collaborate with department heads to set and achieve revenue and profitability targets.
Revenue Optimization:
- Oversee revenue management strategies, ensuring optimal pricing and inventory management across all distribution channels.
- Analyze market trends, booking patterns, and competitor performance to identify opportunities for growth.
Sales & Marketing Leadership:
- Lead the sales and marketing teams to develop and execute campaigns that drive bookings and brand awareness.
- Identify and pursue new business opportunities, fostering relationships with corporate clients, travel agents, and event organizers.
Market Analysis:
- Conduct comprehensive market research to understand demand drivers, guest preferences, and industry trends.
- Use data-driven insights to refine commercial strategies and maintain a competitive edge.
Team Collaboration & Leadership:
- Build and lead a high-performing team, providing coaching, development opportunities, and performance feedback.
- Foster a culture of collaboration and innovation among sales, marketing, and revenue teams.
Guest & Client Relationships:
- Maintain strong relationships with key clients and stakeholders, ensuring their needs are met and expectations exceeded.
- Actively participate in industry events and networking opportunities to promote the hotel.
Financial Management:
- Oversee budget preparation and cost control for sales, marketing, and revenue departments.
- Monitor key performance metrics, providing regular reports to senior management and identifying areas for improvement.
Compliance & Standards:
- Ensure all commercial activities comply with brand standards, local regulations, and industry best practices.
- Maintain up-to-date knowledge of market conditions, regulations, and emerging technologies.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Proven experience in commercial or revenue management roles, with at least 5-7 years of experience, preferably in the hospitality industry.
- Strong analytical skills with the ability to interpret complex data and make strategic decisions.
- Excellent communication, negotiation, and interpersonal skills.
- Demonstrated success in leading cross-functional teams and driving performance.
- Proficiency in revenue management systems, CRM tools, and Microsoft Office applications.
- Ability to adapt to a fast-paced and competitive environment.
How We’ll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our team members' well-being, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Team Spirit: Join a supportive and friendly team that feels like family.
- Career Growth: Opportunities for professional development and career advancement.
- Great Perks: Competitive salary, benefits, and more.
- Dynamic Environment: Enjoy a vibrant and engaging workplace where every day is different.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With 24 world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our to see why we’re more than a great place to stay—we’re a great place to work.
