- To do cold calling at few numbers daily provided by the company.
- To work closely with team members in order to achieve team targets.
- Able to work independently and able to manage time schedule.
- Responsible for minimizing defaults and bad debts of ongoing loans.
- Manage and achieve daily productivity standards in terms of attempts, contacts, and the amount collected.
- Manage and maintain customer's accounts to ensure the accounts are current and well conducted.
- Contact customers to remind customers of the payment schedule and obtain relevant payments.
- Follow up on overdue accounts by utilizing phone collection techniques, dunning letters, and legal counsel.
- Ensure that collection actions taken are within corporate guidelines, and collection policies.
- Exercises judgment within defined practices and policies to determined appropriate action.
- Assist in developing, planning, and implementing strategies to recover principle from borrowers whose non-performing loans have been charged off.
- Willing to do extra miles such to improve current credit policy, credit analysis methodologies such as credit scoring/portfolio, portfolio analysis, client audit, etc.
- Performs others duties as assigned.
Requirement:
- Experienced in the Financial industry will be added value.
- Customer service skills - Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills
- Candidates must possess at least a bachelor’s degree, Post Graduate Diploma, Professional Degree, or any field.
- At least 1 year(s) of working experience in a related field is required for this position. Proven experience as debt recovery officer is essential for this role.
- Able to speak and write fluently in English and Bahasa Malaysia
Job Type: Full-time
Pay: RM2,400.00 - RM2,900.00 per month
Benefits:
- Health insurance
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