Boutique Supervisor

Job Summary:

A Boutique Supervisor is the main contact point in the store after the Boutique Manager. They are in charge of assisting Boutique Managers with day-to-day store activities and is the assigned key holder.

Accountabilities:

• Experience working as a sales/boutique person in a retail industry
• Excellent written and verbal communication skills to enable effective communication across all levels in the company, as well as with external parties
• Exception ability to drive through change and initiatives to achieve company goals
• Strong ability to lead and plan the work of a sales team to achieve set company goals
• Strong multitasking ability to handle various competing priorities and demands simultaneously without making mistakes
• Strong ability to analyze risks, pre-empt customer needs, and work proactively, efficiently and effectively
• Strong ability to attend to customers politely and respectfully, and to offer service that exceeds their expectations
• Strong ability to frequently provide customers with relevant information and keep them fully informed always
• Strong ability to initiate innovative ideas for excellent customer care delivery
• Possess exceptional self-motivation, confidence, and enthusiasm
• Strong ability to provide active management principles to a team; leading, training, motivating, and developing the sales team
• Strong ability to continually adapt to new situations, take on challenges, and improve on service delivery
• Strong ability to apply additional effort to ensure company goals are achieved.
• Stand in for the Boutique Manager when needed
• Perform other tasks the Managers may assign based on store demands

Job Requirements:

Educational Qualifications and Certificate:

• SPM/ Diploma/ Bachelor’s Degree in any field

Experience

• A minimum of 2 years’ experience in retail as Supervisor level position
• Customer service oriented and able to attract potential customers
• Ability to multi-task and adapt to fast-paced environment

Skills:

• Language skills: Fluent in Bahasa (written and spoken)

Additional skills

i. Able to work in retail hours (Shift, weekends and public holidays)

ii. Strong communication skills

iii. Critical thinker and analytical problem solver

Key Interactions

Internal Interactions

i. Store Manager

ii. Retail Manager

iii. Fashion & Marketing team

External Interactions

i. Customers

Job Type: Full-time

Pay: RM2,100.00 - RM2,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Experience:

• Supervising: 2 years (Required)

Work Location: In person