Assistant Human Resources Manager
Being a Wyndham employee means embodying and conveying the brand mindset
through the values of commitment, adaptability and creativity.
Overview of duties
Behaves and acts in an exemplary fashion, embodying the brand mindset
- Helps employees improve their skills and provides support for career development
- Manages all floor staff and adapts management practices to suit the brand culture, operational methods, communication, recruitment etc
- Acting as the "Mistress of the house", he/she guarantees a high standard of service for guests in hotel rooms and common areas in line with hygiene and safety standards
- Manages the budget Main responsibilities Professional techniques / Production
To determine in advance the number of personnel to be employed during each fiscal year.
- To recruit the qualified personnel for each department based on the personnel requisition form approved by the divisional head and General Manager.
- To analyze the hotel manpower requirements in order to recommed on selection and development activities to meet those requirements.
- To monitor present and future trends in the local labor situations, social legislation and make any recommendations to the hotel management.
- To review personnel policies, procedures and practices and recommend any changes, modification or updating to the management.
- To monitor and review the hotel's benefits and compensation levels and recommend any appropriate changes.
- To prepare succession plan for the potentials for middle and senior management level with the department/division heads and General Manager.
- To monitor the progress of succesion plan and recommed any internal promotion for those completing the succesision plan with satisfactory performance.
- To conduct orientation and generic training: Hygiene and Sanitary, Grooming for the new and existing staff.
- To oversee practical training for new employees, student and management trainees.
- To monitor re-training programs to increase skill and update the information for existing staff.
- To prepare and issue correspondences relating to the Human Resource Department.
- To implement innovaccor and encourage staff to share new ideas for hotel improvement. If this idea implemented, to arrange for an award to be granted to staff.
- To conduct weekly and monthly meeting with the Human Resource staff for assignment follow up and information dissemination.
- To counsel hotel personnel as and when needed in areas such as career planning, training and development and employee relations.
- To investigate and review all disciplinary actions to ensure the actions are complying with the labour law, hotel rules and regulations. To consult with departments heads an appropriate action and recommend the final results, with the General Manager.
- To ensure staff comply with the hotel policies and procedures as well as goverment regulations pertaining to employment practice. To ensure that the internal training programs are conducted as planned to improve staff knowledge and necessary skills up to the hotel.
- To conduct salary survey with the other leading hotels in town regularly.
- To monitor Human Resources projects are implemented consistently.
- To monitor corporate training roll out programs have been conducted consistently by the hotel certified trainers.
Team management and cross-departmental responsibilities
To ensure all staff in Human Resource department are appraised by the immediate superior yearly.
- To create a good working atmosphere and efficient cooperation in the Human Resource department.
- To implement and monitor effective employee relations and motivation programs in the hotel.
- To develop and implement programs to ensure employee and guest security and safety.
- To disseminate information affecting employer-employee relations, employee activities and hotel personnel policies and programs as well as information regarding training activities and skill improvement programs.
- To coordinate and execute employees' social, athletic and recreational activities.
- To maintain a good working relations with all departments and all external contacts: Goverment officials, labor, tax, immigration and lawyer's office, human resource associations.
- To coordiate functions and activities with other departments professionally. Commercial / Sales To assist the Management in any activity to help promote business and revenue for the hotel.
- To improve the performance of all staff as well as develop better service for hotel guests through training and human resources management system which creates staff loyalty and commitment.
Management and administration
To maintain and update policies and procedures and other human resources matters.
- To monitor the administration of the Performance Appraisal Program and act in an advisory capacity to department heads in such process.
- To prepare and submit periodic reports to Human Resources-Asia as well as for management's use in accordance with hotel and goverment requirements such as salary scales, manning guide, etc...
- To prepare the related budget of the Human Resource department.
- To check and amend any training activities, programs, policies and curriculum of the training department.
- To prepare the hotel annual training plan based on the guidelines from Human Resources Development section.
- To prepare all the quality training manuals and generic training.
- To keep an individual employee, supervisory and management training record
- To develop special training program as requested by each division. Hygiene / Personal safety / Environment Maintain a high standard of personal appearance and hygiene at all times.
- Applies and ensures application of the hotel's security regulations (in case of fire etc)
- Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)
Reporting line Reports to the Director of Human Resource / General ManagerProfile Education / Professional experience
Diploma or degree in vocational hospitality studies
- 5 to 8 years' experience, depending on education and career background
- Competent user of desktop applications and hotel applications
- Languages: fluent in the national language, business English and a 3rd language would be a plus
Skills / Qualities Wyndham: a new service attitude centered on proximity, sociability and sharing experience.
Ensure all staff embody the same mindset by developing each individual's sense of curiosity, open-mindedness, interpersonal skills and sense of initiative. Attention to detail and quality and guest-oriented
- Leadership
- Administrative skills
- Well organised
- Autonomous
- Responsive and dynamic
- Works well under pressure
- Excellent presentation
Job Types: Full-time, Permanent
Pay: RM4,500.00 - RM5,500.00 per month
Benefits:
- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development
Experience:
- Human resources: 5 years (Required)
- Hotel/Hospitality: 5 years (Required)
Work Location: In person
Expected Start Date: 09/01/2025
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