As an Engagement Specialist in our Advertiser Experience team, you will partner directly with our advertisers in collaboration with the Sales team to enhance the advertiser's experience on our platform. You will team up with cross-functional stakeholders in Policy, Training, and Operations to assess and optimize existing services, providing qualitative and quantitative feedback on emerging issues.
Responsibilities:
1. Engage with advertisers to provide a tailored premium service, enhancing the overall advertiser's experience on our platform.
2. Engage sales and other cross-functional teams, organizing activities and delivering insights from selected verticals/markets.
3. Contribute to defining and operationalizing premium services for key customers.
4. Collaborate closely with Sales, IMI, RIM, PPO, and Policy for onboarding and rolling off advertisers based on integrity and revenue data.
5. Curate continuous improvement in advertiser onboarding and proactive integrity strategies, collaborating with our Policy, Training, Operations, and Sales teams.
6. Provide recommendations to senior management through quantitative and qualitative analysis of challenges and projects dedicated to specific verticals/markets.
7. Establish and improve upon the best practices for the team, writing and maintaining compelling, and accurate documentation and reporting.
8. Interact with advertisers daily across all segments of the business, including Key Accounts, Growth and Mid-Market.
9. Weekly insights sharing with segment sales teams providing integrity trends and best practices.
10. Provide weekly performance metric insights to the AdEx management team to ensure alignment on KPIs such as Posting Rate and Risk Index.
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