Job Description
POSITION GENERAL SUMMARY
To perform operation & maintenance task to :-
- Ensure maintenance service availability according to Service Level Agreement.
- Ensure respond time according to service level Agreement.
ESSENTIAL POSITION FUNCTIONS
- To deal directly with customer either by telephone, electronically or face to face.
- To respond promptly to customer inquiries.
- To handle and resolve customer complaints.
- To obtain and evaluate all relevant information to handle service inquires.
- To record details of actions taken in smart system.
- Manage administration in her shift.
- Communicate and coordinate with Technical Officer/Internal Department.
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process
- Any other duties that may be assigned by the immediate superior or management representative.
Key Challenges
- Respond the complaint within 10 minutes
- Listening skills
- Problem analysis and problem-solving
- Data collection and ordering
- Customer Service Orientation
- Language proficiency in Bahasa Malaysia and English
- Self motivated with a positive attitude to work, willingness to learn , share, stress tolerance, Initiative, adaptability and take instructions,
- Good interpersonal skill to communicate with various client
- Able to work under minimum supervision
10. Willing to work on normal hours
11. Computer literate
Skills
- Passed good communication and interpersonal skills.
- Customer service oriented with pleasant personality.
- Good in both written and spoken Bahasa Malaysia and English.
- Self-starter with minimal supervision
- Good communication skill
- Computer literate is added advantage
Education
- MCE / SPM with requirement of :-
- Bahasa Malaysia – Credit
- Bahasa English – Pass
- Mathematic - Pass
Relevant Industries
EXTERNAL
SPM with Credit in Bahasa Malaysia and Pass in English and Mathematics with at least some 1 year experience in Administrative tasks.
Additional Information
- Open for Malaysian citizens only.
- Please be reminded that only online applications will be entertained.
- Applications should reach us by 25 July 2024.
- Only the shortlisted will be notified.
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