We are looking for a reliable Centre Administrator cum Customer Service. They will undertake administrative tasks and customer service task to ensuring the rest of the staff has adequate support to work efficiently.
The tasks of the Centre Administrator cum Customer Service will include general administrative support as well as receptionist-type duties. Handle Customer enquiries and complaints such as taking inbound calls, emails, and chat message, resolving the customer’s issue, and escalating issues where necessary. The ideal candidate will be competent in prioritizing and working with little supervision. They will be self-motivated and trustworthy.
The Center Administrator cum Customer Service ensures smooth running of the company’s day to day operation and contributes in driving sustainable growth.
* Age : 20 to 35
* Gender : Female
* Competencies :
- Disciplined and has good work ethics. Self-motivated and take initiatives.
- Prompt, punctual and responsible person.
* Skills :
- Good communicator in both writing and speaking.
- Technology savvy. Able to operate basic Desktop works.
- Multitask and problem solving
- Strong organizational in keeping Centre running efficiently.
Requirements: -
- Proven admin or assistant experience
- Knowledge of office management systems and procedures
- Excellent time management skills and ability to multi-task and prioritize work
- Attention to detail and problem-solving skills
- Strong organizational and planning skills
- Proficient in MS Office
- At least 2 years of experience in the field or in a related area
Skills & Proficiencies: -
- Reporting Skills
- Communication Skills
- Proficiency in Microsoft Office
- Inventory Control
- Office Administration Procedures
- Attention to Detail
- Accuracy
- Multitask
- Telephone Skills
- Teamwork
- Patience
- Resourcefulness
- Anticipates Needs
- Flexibility
Responsibilities: -
- answer incoming calls, determine purpose of call, and inform staff assigned appointments
- maintain front desk procedures including generating invoice from system whatsapp to customer, create customer details in system.
- Processes credit/ debit cards & online transactions.
- Handle cash transactions, count money in an accurate and concise manner
- Assist in the opening and closing of a retail location which includes and but not limited to cash handling and deposits.
- generate daily reports and daily closing of accounts at the end of the day
- send daily closing report to group chat
- take and deliver internal messages
- attend to walk-in customer and ensure the quality of customer service
- schedule customer’s appointments
- monitor customer’s appointments
- handle customers query in WhatsApp & reply accordingly
- interact with visiting vendors
- receive, sort, and revert to email that relates to administrative tasks
- receive and update stocks arrivals
- perform stock take based on inventory report from System to ensure its accuracy daily
- prepare and review inventory report by using System
- Any ad hoc task as assigned by superior
Job Type: Full-time
Pay: RM1,700.00 - RM2,500.00 per month
Language:
- Mandarin (Required)
- Bahasa (Required)
- English (Required)
Work Location: In person
