Job Descriptions:
- Respond to live chats professionally and answer customers' enquiries
- Acquire detailed knowledge and understand the operation to resolve customer issue and promote good customer experience.
- Handle customer complaints, to provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Support any other ad hoc or administrative duties as assigned related to customer service from time to time.
- Ensure customer satisfaction and provide professional customer support.
Requirements:
- Minimum of 1-year experience in any customer service industry, preferably live chat in BPO company.
- Able to work in fast paced environment, independent, customer focused, result oriented & disciplined.
- Ability to multi-task, prioritize, and manage time effectively.
- Creative thinking and problem-solving skill.
- Agree to sign a confidentiality agreement to protect customer and company benefits.
- Equipped with a stable internet connection with a minimum speed of 10mbps speed as this is a work from home position.
- Ability to read and write in English, Bahasa Malaysia and Mandarin.
- Able to work on 24/7 rotating shifts, during weekends and public holidays.
Shift working hours (Monthly rotation):
- 6:00am - 3:00pm
- 11:00am - 8:00pm
- 2:00pm - 11:00pm
- 6:00pm - 3:00am
- 9:00pm - 6:00am
What you will gain:
- A platform to grow and learn, to demonstrate your skill and talent
- Be a part of a people focused company
- Chance to participate in multiple learning and development program
- Career path to grow each employee to future leader
- Work from home full-time
Job Type: Contract
Contract length: 6 months
Pay: RM3,000.00 - RM4,500.00 per month
Benefits:
- Professional development
- Work from home
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus