Responsibilities:
- Provide outstanding customer service by addressing client inquiries and resolving issues promptly. Handle to end to end of enquiry until it get solved.
- Communicate effectively with clients through various channels, including email, phone, and Live Chat. Manage conversation without script.
- Collaborate with internal teams to ensure timely and accurate delivery of services.
- Proactively identify and resolve issues to ensure client satisfaction.
- Analyze client feedback to identify areas for improvement and implement solutions.
Requirement
- Possess a diploma or higher educational qualification.
- Understanding of financial markets, investment products, and regulatory requirements will be an advantage.
- Ability to multitask and prioritize effectively in a dynamic and fast-paced financial environment.
- Strong interpersonal and communication skills.
- Good command of English and Mandarin, both spoken and written, required to serve Mandarin-speaking clients.
Job Type: Full-time
Pay: RM4,500.00 - RM5,500.00 per month
Schedule:
- Day shift
Application Question(s):
- Are you able to work in Jalan Sultan Ismail,KL
Language:
- Mandarin (Preferred)
Work Location: In person