Job Responsibilities:
- Excellent written communication skills in English, with the ability to convey information clearly, professionally and empathetically.
- Strong multi-tasking ability, capable of handling multiple conversations simultaneously without compromising quality.
- Customer-oriented mindset with a proactive approach to problem-solving and issue resolution.
- Previous experience in chat or messaging support (e.g., WhatsApp, live chat, social media messaging) is preferred.
- Ability to follow structured processes, conversation flows, and escalation procedures.
- Comfortable working in a high-volume, fast-paced environment with a focus on responsiveness and efficiency.
Requirements:
- Must possess at least a SPM in any relevant field with at least 1 year working experience in Customer Service.
- Required language (s): English & Bahasa Malaysia, and preferably Mandarin. (Mandarin would be a bonus)
- Applicants should be Malaysians citizens
- Excellent verbal/written communication skills in both English and Malay languages.
- Ability to communicate results to management and in a fast paced environment.
- Able to start work immediately.
Interested?
Kindly WhatsApp your updated resume to +6017-2921961 (WhatsApp only) – Syazlan.
Please mention the position you are applying for in your message.
Job Type: Contract
Contract length: 24 months
Pay: RM3,000.00 - RM3,400.00 per month
Benefits:
- Cell phone reimbursement
- Opportunities for promotion
Schedule:
- Day shift
- Rotational shift
Supplemental Pay:
- Overtime pay
Application Question(s):
- How much notice are you required to give your current employer?
Education:
- STM/STPM (Required)
Experience:
- Call Center: 1 year (Required)
- Customer service: 1 year (Required)
Language:
- English (Required)
- Mandarin (Preferred)
Location:
- Bandar Sunway (Required)
Work Location: In person