We're seeking a friendly and customer-focused Digital Live Chat Consultant to provide real-time support, resolve issues efficiently, and enhance the digital customer experience. As the first point of contact, you'll deliver high-quality service and represent our brand with professionalism and care.
Key Responsibilities:
- Live Chat Support: Engage with customers in real-time via live chat, responding promptly and professionally to inquiries regarding products, services, orders, troubleshooting, and more.
- Customer Assistance: Provide clear, accurate, and helpful responses to customer queries, aiming for high customer satisfaction. Resolve complaints or issues by offering solutions or escalating to the appropriate department when necessary.
- Product Knowledge: Key responsibilities include providing knowledgeable, empathetic support; resolving customer issues promptly; and maintaining accurate records of interactions. The role involves promoting products, guiding purchases, collaborating with internal teams, and using customer feedback to drive service improvements
- SPM/Diploma/Degree
- Proven experience in customer service, live chat support, or a related role.
- Strong written communication skills with a clear, professional, and friendly tone.
- Excellent problem-solving abilities and a customer-centric mind-set.
- Ability to work efficiently in a fast-paced environment with multiple chats at once.
- Comfortable with digital tools and platforms for live chat, CRM systems, and customer support software.
- Ability to multitask and manage time effectively.
- A positive attitude with strong interpersonal skills.
Why Join Us?
- Be part of a dynamic team with a focus on customer satisfaction and continuous improvement.
- Work in a collaborative and supportive environment with ample opportunities for career growth.
- Competitive salary and benefits package.
- Flexibility with remote or hybrid working options.
- A chance to be at the forefront of delivering exceptional customer service and digital experiences.
If you enjoy helping people, thrive in a fast-paced environment, and have a passion for delivering excellent service, we would love to have you on our team as a Customer Service Digital Live Chat Consultant.
Joining Date : 14th July 2025
Job Types: Full-time, Contract, Fresh graduate
Contract length: 12 months
Pay: RM2,000.00 - RM2,800.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Early shift
- Rotational shift
Supplemental Pay:
- Attendance bonus
- Performance bonus
Work Location: In person
Expected Start Date: 07/14/2025