Telesales Executive

The Telesales Executive will be responsible for the revenue retention and development for the customers’ portfolio accounts through sales tactics of up-selling and cross selling for our services and products via phone. The incumbent will also be in charge of new business development by opening new accounts.

Essential Duties and Responsibilities

Customer Management

• Act as customers’ main contact, responding and attending to their sales and post sales requirements
• Build a strong client relationship to ensure that the accounts perform and grow to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business
• Manage a portfolio of existing customers via regular telephone calls to secure new business and to ensure that individual agreed targets are achieved
• Provide customer oriented service at all times relating to specific sales issues
• Liaise closely with sales channels and other departments to ensure that a full cost effective service is maintained

Sales Process Management

• Formulate personal sales plan that incorporates initiatives for identifying and gaining new business prospects to maximize growth within the existing client base
• Combine sales skills with product/service knowledge and convert high prospect leads into accounts to increase the size and quality of account holders
• Continually develop knowledge of DHL’s services and general commercial awareness to provide the best possible standard of customer service to maximize sales
• Provide regular reports to measure individual and department effectiveness and provide figures showing department’s productivity

Desired Skills / Qualifications

• Minimum 3 years of experience in telesales, telemarketing or a similar sales role
• Excellent communication skills (English and Malay), spoken and written
• Ability to build rapport and establish relationships with customers

Minimum Educational Qualification

• Diploma (or equivalent) in business or a related field is preferred