- Supervise, support, and lead a team of debt collection agents to achieve monthly collection targets.
- Monitor team performance, track KPIs, and conduct regular performance evaluations.
- Provide coaching, training, and motivation to team members to improve productivity and professionalism.
- Handle escalated or complex customer cases and negotiate repayment solutions where necessary.
- Review delinquent accounts, assign cases to team members, and ensure timely follow-ups.
- Ensure all collection activities comply with legal and regulatory requirements (e.g., fair debt collection practices).
- Generate and present daily, weekly, and monthly reports on collection progress and issues.
- Liaise with legal and recovery departments for accounts requiring litigation or further escalation.
- Continuously seek process improvements to enhance efficiency and recovery rates.
- Promote a positive and ethical work culture within the team.
Job Types: Full-time, Permanent
Pay: RM2,000.00 - RM2,500.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Parental leave
Work Location: In person