We’re Hiring – Service Desk Analyst Location: Kuala Lumpur, Malaysia Full-Time | On-Site | Career Growth Opportunity Principal Duties & Responsibilities: • Responsible as a first contact (Level 1 support) to handle any phone call and email from sales agents all over Malaysia regarding to their application issue. Only supporting Malaysia region.. • Tickets / requests are handled using BMC Remedy Salesforce tool. • Responsible for all incidents logged, follow up and follow through to ensure the E2E resolutions within the agreed SLA. • Identifying and resolve issues for users, guiding users through corrective steps. • Register, log and escalates issues to business solution unit for system enhancement and bug fixes. • User access administration. Job Specification: • Degree in IT or related field with 4 years of work experience. • Helpdesk and/or life insurance/financial services/ call centre/ customer service experience will be an advantage. • Good trouble shooting skills in Microsoft Windows environment • Ability to work independently, a self-starter, customer and result oriented and team player. Send your CV to: cindy.choo@vantageit.my Quick inquiries? WhatsApp us at: +60126698686
Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM2,500.00 - RM5,000.00 per month
Work Location: In person