Key Objective
This role involves directing, monitoring, assessing and handling Financial Lines claims (including but not limited to Directors’ & Officers’ Liability, Professional Indemnity, Employment Practices Liability, Bankers Blanket Bonds / Financial Institutions Professional Liability, Medical Malpractice, Cyber claims), and includes all ancillary tasks such as updating of claims management systems, internal reporting, participating in training relevant to the role, etc. The candidate must also be able to manage and handle all type of Liability Claims including Casualty Claims.
This position is accountable for :-
(i) Claims Service
(ii) Claims Quality
(iii) Claims Reporting
(iv) Expense Management
Major duties and responsibilities
Work within local and regional operating processes and claim handling procedures to ensure that quality claim service is rendered to all internal and external stakeholders in accordance with Chubb claims philosophy and Best Practices.
Effectively manage Financial Lines claims underwritten and reported in Malaysia, in particular, D&O, EPL, PI, Medmal and Cyber claims, against policy terms and conditions, company guidelines, local operating procedures and claims management guidelines.
Effectively collaborate with claims technical supervisors regionally through the preparation of high-quality claims referrals that allow for accurate and appropriate claims handling decisions to be made.
Ensure proper and timely reserving within established standards.
Collate claims information and data as required for internal and external reporting purposes, including verifying completeness and accuracy of reports.
Attend to claim enquiries and feedback, maintain positive relationship with all internal and external customers, including underwriters, actuaries, brokers/agents and service providers.
Recommend and/or settle claims per policy. In cases of ex-gratia requests, fully brief the Head of Claims
Ensure and provide fast, efficient and courteous claims service to all customers within the customer service guidelines and standards established by Head of Claims.
Work with internal colleagues to manage accounts, contribute effectively to discussions with business units in respect of product development and loss control.
Ensure that appropriate management (whether within Claims or the wider business) and underwriters are made aware on a timely basis of large losses and specific claims issues or trends which may impact underwriting decisions.
Manage and supervise claims to finality within designated authority and in accordance with Chubb claims management guidelines and Best Practices.
Ensure that loss reserves are set, reviewed and revised or maintained in accordance with Chubb guidelines.
Provide timely updates of claims data into systems and ensure correctness of data entry into systems and file records.
Document and collate Financial Lines claims processes and controls.
Use external resources in accordance with Chubb guidelines and philosophies. This includes the engagement of, or direction for the engagement of, appropriate service providers/vendors where required and the active management of such providers, to ensure focus on the timely and effective resolution of Financial Lines claims.
Be aware of the constant drive to improve productivity and recommend modifications and improvements to established procedures.
This position may develop to include other tasks, which are commensurate with the employee’s abilities, in addition to those recorded in this Role Description.
Skills
Excellent written and verbal communication skills in English and Bahasa Melayu
High degree of attention to detail and excellent analytical skills
Effective negotiation and interpersonal skills and ability to collaborate with all internal and external stakeholders
Proactive and flexible approach to work
Approachable and friendly attitude
Ability to work autonomously, employ initiative to find solutions, priorities and exercise discretion
Excellent organizational and administration skills
Willingness to continuously learn and improve technical skills
Technical competence with Microsoft software packages, especially Outlook, Word, Excel and PowerPoint
Education & Experience
Diploma or Bachelor's degree or equivalent in Law or Legal Studies preferred.
2 years or more of experience in Financial Lines and/or Liability claims handling.
Added experience in legal practice is an advantage.