Sales Manager (Online Resources)

Company Description

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis is one of the world’s largest publishers of high-quality, peer reviewed scholarly journals, books, e-books and reference works. We empower learners, thinkers and doers with trusted knowledge that advances research and enriches lives. We bring together diverse people, ideas and opinions to validate and publish the experts, theories and truths that matter. And we’ve been doing this in an unbroken arc since 1798.

Our purpose is to foster human progress through knowledge.  We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.

Job Description

Closing Date: Applications will close on 27th August 2025.

What you’ll be doing:

• Drive Digital Content Sales Strategy - Develop and implement short to medium-term sales strategies for eBooks and journals, achieving and exceeding annual targets while contributing to divisional revenue and profit objectives.
• Lead Digital Customer Engagement - Plan and conduct strategic sales visits to institutions, libraries, and digital content aggregators, customizing digital product presentations and sales materials to maximize opportunities across your assigned territory.
• Nurture Digital Publishing Relationships - Build and maintain strong connections with key stakeholders in the digital publishing ecosystem, including library consortia, academic institutions, and online content platforms.
• Analyze Digital Market Trends - Monitor and report on eBook and journal market dynamics, competitor activities, and shifting user preferences, identifying new digital sales channels and opportunities in an evolving digital landscape.
• Optimize Digital Portfolio Performance - Work with editorial and marketing teams to ensure eBook and journal offerings, licensing models, and pricing strategies remain competitive and aligned with market demands.
• Demonstrate Leadership Excellence - Provide visionary leadership to your Sales Associates/Executives, fostering a high-performance culture through mentorship, clear direction-setting, and accountability while developing their potential to drive digital content sales growth.
• Cross-Functional Collaboration - Partner with stakeholder departments (editorial, production, marketing, credit control) to enhance T&F's digital presence in your territory, ensuring seamless access and optimal user experience for digital products.
• Strategic Business Development - Establish long-term digital business strategies for your territory, ensuring activities remain relevant and flexible to the rapidly evolving digital publishing environment while upholding company trading policies to protect profitability.

Qualifications

What we're looking for:

• Extensive sales experience expected, preferably from within the academic publishing industry, with demonstrated success in eBook and digital journal sales channels and comprehensive knowledge of digital licensing models.
• Digital Business Acumen - Understands digital publishing market dynamics and competition; aligns decisions with strategic goals; demonstrates profit orientation; identifies opportunities in the evolving digital content landscape.
• Analytical & Problem-Solving Skills - Synthesizes complex information; collects and analyzes data effectively; identifies and resolves problems in a timely manner; develops alternative solutions using both intuition and experience.
• Communication Excellence - Communicates clearly and persuasively both verbally and in writing; presents effectively to groups; proficient in English for global customer and colleague interactions; demonstrates strong presentation skills for digital product demonstrations.
• Customer Focus & Relationship Building - Manages challenging customer situations with tact; responds promptly to needs; solicits and applies feedback; builds sustainable relationships with digital content buyers and platform partners.
• Professional Ethics & Judgment - Demonstrates integrity and sound decision-making; follows organizational policies; maintains confidentiality; treats others with respect; takes responsibility for actions and follows through on commitments.
• Quality & Innovation Orientation - Shows accuracy and thoroughness in work; proactively seeks improvements in digital content delivery and sales approaches; applies feedback effectively; monitors performance to ensure high standards.
• Educational Background & Experience - Bachelor's degree required or equivalent combination of education and relevant experience, preferably with demonstrated success in digital content sales within academic publishing.

Additional Information

At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing, and flexible working. You will be joining a thriving business, working alongside an exceptional group of people. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.

What we offer in return:

• An excellent work/life balance with a fantastic, flexible working culture
• 20 days(pro-rata for first year) annual leave per year, plus an extra day off for your birthday
• 4 paid volunteering days each year
• Under the local company’s healthcare insurance plan with an option for the participation of other family members at the employee’s expense
• Employee assistance programme – offering 24/7 well-being support
• Performance bonus
• Share Match – plan that matches every company share purchased with two free shares
• Annual health screening, optical and dental care

Additional Information:

• You must have the right to work and live in Kuala Lumpur, Malaysia.

• We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at conference – you get the flexibility and support to work from home or remotely.

  The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance of our office in Malaysia to ensure that as a balanced worker they can make it to our office location 3 days per week. 

• Some travels may be required.
• Relocation support is not provided for this role.

Being Yourself at Taylor & Francis

If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor.

We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers 

Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F. 

https://www.linkedin.com/company/taylor-&-francis-group/life/79e0c27c-afdf-4bbb-84e6-5f8ed5e10bb8/