Financial Performance
- Develop and execute business strategies to achieve outlet revenue and profit targets.
- Monitor and control beverage, food, and labor costs.
- Implement cost-saving measures without compromising guest experience or quality.
- Collaborate with Sales & Marketing for promotions, events, and partnerships.
- Analyze sales trends and adjust offerings to capture market opportunities.
- Conduct competitor analysis to maintain a competitive edge.
People Leadership
- Lead, motivate, and coach the team to deliver exceptional service and upselling performance.
- Oversee manpower planning, scheduling, and performance management.
- Drive colleague engagement through recognition initiatives and development opportunities.
- Uphold hotel disciplinary standards and ensure compliance with HR policies.
- Conduct regular training in product knowledge, mixology, wine service, and upselling.
Guest experience
- Effectively manage the restaurant by ensuring the following:
- Ensure service excellence is maintained at all times, with a focus on personalized interactions.
- Maintain high visibility during peak hours and personally greet at least 80% of guests.
- Implement service standards for opening, closing, billing, and guest handling procedures.
- Work closely with the culinary and bar teams to develop seasonal menus and signature drinks.
- Manage guest feedback and take immediate corrective action when necessary.
- Curate special events (e.g., themed nights, cocktail masterclasses, chef’s table) to enhance the brand identity.
- Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile
- Develop and implement Promotions Calendar for F&B products in restaurant
- Manage special event concepts
- Create positive publicity opportunities
- Manage customer database and utilize effectively
- Up-sell property facilities
- Analyse food and beverage statistics through point of sale system
Marketing & Promotions
- Develop and maintain an annual promotions calendar aligned with the hotel’s marketing strategy.
- Create engaging content and collaborate with Marketing for social media and PR exposure.
- Cultivate collaborations with local influencers, suppliers, and brands for joint events.
- Maintain and utilize the outlet’s guest database for targeted campaigns.
Responsible business:
- Ensure compliance with Food Safety Management Systems (FSMS) and licensing laws.
- Maintain a safe working environment and enforce safety, hygiene, and sanitation standards.
- Manage responsible alcohol service and ensure all team members are trained accordingly.
- Report incidents and hazards promptly and accurately.