Key Responsibilities
- Coordinate the different team including L1, L2, L3, testing, developer, product and customer team to support production issue. Identify the RCA, analyze the impacts and discuss solution
- Work out the release plan and define release process for the production.
- Prepare the release list for each deployment window, collect the deployment requirement from business, developing team and any other stakeholders
- Get the necessary information from developer to prepare the release form and related documents.
- Hold the CAB meeting to go through the release list, analyze the impacts of the release, get the approval from the business, release manager leader and CTO.
- Closely following the progress during the deployment window
- Arrange the necessary validation after the deployment
- Prepare for the release notification, weekly, monthly and yearly release report. Support yearly audit about the release and deployment.
- Support the production defects follow up, understand the SLA of the production defects. Coordinate with business user, developer and 3rd parties for defects, problem and task closure.
- Control the change and release quality, using the necessary method to do the pre-control, which include version control, code comparison, UAT sign off, and regression testing and so on.
- Monitor the production, take the necessary actions after receive the alert from productions. To prepare or complete the production monitor item list.
- Prepare the RCA, incident report for significant incident in the production.
Requirements:
- Degree in Information Technology, Computer Science, Manage Information Science or equivalent
- Minimum 2 years of application support, release management or version control related experiences in financial or banking related area
- Experience in retail banking, corporate banking, online banking or related domain.
- Having basic business knowledge of the deposit, loan, CIF and reports.
- Experience in Change and Release Management in a technology environment
- Experience in configuration management and engineering for small to medium scale projects/programs
- Deep understanding of version control systems including branching and merging strategies and understanding of environment and software configuration management
- Proven experience building relationships and effectively communicating, both verbally and in writing, with diverse audiences
- Strong problem solving, risk mitigation, conflict resolution and influencing skills
- Ability and willingness to work flexible hours based on project requirements
- Should have environment management skills
- Consulting with Knowledge Management and other teams to develop release content including release notes, procedures, release plans, internal and external communications and implementation materials
- Should have excellent reporting skills to Middle/Senior Management
- Solid understanding of Service Level Agreements & related metrics
- Must be fluent in both Chinese and English.
Job Type: Full-time
Language:
- Chinese (Required)
Work Location: In person