Job Description Summary

The HPM Leader is responsible for delivering Project Management & installation execution excellence, high levels of customer experience and enabling revenue execution to plan. The leader will be responsible for creating and delivering an industry leading customer experience and a clear competitive advantage. HPM Leader will develop and lead a team of Project Managers while driving implementation of project management & installation processes ensuring timely and quality installations. The role will drive cross-functional engagement to ensure that equipment installations are delivering best of its services in delighting the customer

Job Description

Essential Responsibilities

• Lead Healthcare Project Management (HPM) team in Singapore, Malaysia & Indirect Countries to deliver excellence in “wing to wing” project management services including design, construction, as needed and installation activities.
• Ensure team adheres to EHS, quality, regulatory and controllership requirements including timely completion of trainings also.
• Understand revenue recognition guidelines & enables delivery to target for the region.
• Accountable for driving a process focused approach which delivers backlog execution, quality, and predictable results by deploying Daily Management System ( DMS)
• Drive process excellence delivering productivity in HPM & install cost, install cycle and ensure connectivity at install.
• Ensure customer focus and responsiveness to escalations regarding implementation issues.
• Cultivate relationships with Sales, Product, OTR, service operation and technical team to ensure smooth execution.
• Drive continuous improvement and simplification activities by identifying areas of improvement and driving actions.
• Provide site planning & design solutions to customer with assistance from design & install teams. Read, interpret & analyze the layouts for effective customer communication & feedback
• Manage relationships with customer & internal stakeholders for effective collaboration & to ensure execution as per agreed schedules
• Drive culture of milestone management, utilizing updated systems & tools
• Grow culture of customer centric project management teams, accountable to delivering results.

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality & Compliance training within the defined deadlines

Qualifications/Requirements

• Graduate Degree in Engineering from a reputed institute
• Professional experience of 10+ years in project management / Installation / service function having people management, project execution and customer handling experiences.
• Certified PMP with hands on experience with tools like MS-Project
• Experienced in site planning role at both designing and execution
• Must have the basic knowledge and understanding of project scheduling & execution
• Candidate should have solution-oriented approach with customer focus
• Commitment to quality and cost reduction in projects.
• Technical background: knowledge in electricity, mechanics, physics, civil works, building trade, CAD.
• Problem solving expertise.
• Good communication and presentation skills

Desired Characteristics

• Lean Expertise, including Lean Six Sigma process methodology.
• Ability to energize, develop and build rapport at all levels within the organization.
• Proven ability to execute, multi-task, and deliver on commitments

Additional Information