Key Responsibility:
- Supervise the daily operation on PTP process
- Daily operational performance management and meet targets including Service Level Agreements with client;
- Achieve client’s Service Satisfaction at the level of client’s management and also end-users;
- Facilitate the operational Change Request (CR) process;
- Build team succession and make it effectively;
- Provide a holistic view of service delivery to the client;
- Act as a clear escalation route to the client for service related issues and facilitate resolution of issues
- Support Ad Hoc contractual projects for the client in line with the nominated project team;
- Initiate and own continuous improvement projects within area of his/her responsibility;
- Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit
Operation Excellence
- Work with OE support team;
- Sound Operations management experience (including SLA management);
- Basic contractual / change management knowledge;
- Client interaction skill;
Problem Solving
- Experience in managing unstructured problems
- Problems within this role are typically service related for the client. Problems can occur on a daily basis and can range from small client requests through to large service issues.
- For contractual problems – working closely with SDL to ensure gaps are identified and closed with client agreement.
Project Management
- Attendance to meeting and reviews based on defined MOS system;
- Support SDL achieve the cost control within budget;
- Facilitate on the hiring, development, coaching and performance management process of staff in dedicated unit.
- People developer, build up team succession and keep the delivery continuously;
- Client communication, build up the relation and expectation management;
- Innovation at work, and focus on client value creation;
- Take ownership
Qualifications:
Degree in Accounting studies with minimum 1 year relevant experience
Fluency in Mandarin and English, including Business Writing and communication
Familiar with F&A outsourcing operation,
Rich client facing experience, good at communication with client
High responsibility and dedication on work
Overtime may be required during peak periods
Non-standard hours may be required
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