ABOUT US:
PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, we offer a comprehensive range of products, including embedded insurance, customised employee benefits, financial advisory, and digital solutions – making insurance straightforward, for everyone. Through our regional group of companies, we serve more than 5 million customers with over US$ 10 billion in sum insured.
WHAT YOU’LL DO:
- Generate insurance quotations promptly, meeting our turnaround time and call handling targets, while addressing customer needs and policy requirements.
- Prepare cover notes for approved policies efficiently and accurately.
- Use strong interpersonal skills to request necessary documents from customers, ensuring smooth cover note issuance.
- Review cover notes and customer-submitted documents to ensure they are complete and accurate for policy activation.
- Coordinate with insurance providers to follow up on pending approval cases, ensuring timely processing.
- Achieve customer service team goals related to sales and policy renewals.
- Manage customer accounts and maintain high levels of satisfaction with the company’s products and services.
Requirements
WHAT WE EXPECT OF YOU:
- Fresh graduates are highly encouraged to apply.
- A minimum of a diploma in business, communications, or any related field.
- Some experience in a customer service role, especially in handling email and WhatsApp communications.
- Experience in the insurance industry or a related field is a plus.
- Strong critical thinking skills and the ability to efficiently resolve customer issues.
- A keen eye for accuracy and attention to detail in all communications and documentation.
- A genuine commitment to providing excellent customer service and improving the overall customer experience.
Benefits
PERKS YOU’LL GET TO ENJOY WHILE WORKING HERE!
- Medical and Life insurance.
- A wide range of health benefits - including optical, dental, and physiotherapy.
- Opportunities for continuous and rapid growth as well as skills enhancement.
- Collaboration with a talented and youthful team that makes the work and learning a lot more fulfilling and fun.
- And a well stocked pantry!
Join Our Team in Shaping the Future of Insurance
As a homegrown startup that seeks to innovate how we use and think of insurance, we value teammates who think big, challenge the old ways, and take extreme ownership.
In PolicyStreet, we aim to do better, to serve people better. We are committed to pushing boundaries of innovation and to develop Purposeful and Simple insurance solutions for businesses and consumers, narrowing the protection gap and improving financial inclusivity in the region.
If you are driven to make change, keen to be at the forefront of insurance innovation, and grow with a team of talented and motivated people, we’d be just as excited to get to know you too!
Find out more about us via our website at www.policystreet.com.
At PolicyStreet, we uphold the principles of equal opportunity and embrace diversity. We are committed to a workplace free from discrimination based on race, religion, colour, gender, sexual orientation, age, marital status, veteran status, or disability status.